Field notes
ServiceTitan vs FieldCommand: Honest Differences for a 5-Truck Shop
If you run a 5-truck electrical shop, you have probably looked at ServiceTitan twice and walked away both times. The demo was good. The price tag was not. The feature surface looked like it was built for someone running 40 trucks across HVAC, plumbing, and electrical at the same time.
That is because it was. ServiceTitan is built for the entire field-service world. FieldCommand is built only for electrical shops. Different scope, different price, different workflow. Here is where the lines actually sit for an owner with 5 trucks on the road.
The reality of running a 5-truck electrical shop
A 5-truck electrical shop has one owner doing the dispatch from his phone, two foremen running their own trucks, two journeymen on rotation, one apprentice, and somewhere between 30 and 80 active jobs across residential service, light commercial, and the occasional panel upgrade.
The math at that size is brutal. A missed follow-up on a $3,400 panel upgrade quote costs more than a month of dispatch software. A foreman who cannot pull a customer's history while standing in the basement loses 20 minutes per call. A $187 service call that does not get invoiced until Thursday turns into a $187 service call that does not get paid until the third week of next month.
The software question at this size is not "which platform has the most features." The software question is "which one stops the leaks fastest."
Where ServiceTitan overcomplicates things
ServiceTitan is large by design. The product was built for field-service businesses that combine multiple service lines, which means the feature surface assumes you might be running HVAC, plumbing, electrical, garage doors, and pest control under the same roof.
That assumption shows up in three places.
First, the implementation. ServiceTitan onboarding takes weeks because the platform has to be configured around your specific service-line mix. If you only do electrical, the configuration step is mostly unwinding the assumptions the product made about HVAC and plumbing.
Second, the user interface. Generalist field-service software has to surface features that are irrelevant to a pure electrical shop. Your dispatcher scrolls past HVAC seasonal-tuneup workflows to get to the panel-upgrade workflow.
Third, the pricing. ServiceTitan is priced for large multi-line operators with 20+ techs. A 5-truck shop can run the platform, but you are paying for the size, not the fit.
None of this is a knock on ServiceTitan. The product is excellent for what it was built for. It was not built for a 5-truck electrical shop.
The FieldCommand difference
FieldCommand replaces five tabs with one command center built only for electricians.
The five tabs that an electrical shop owner usually keeps open look something like this: a scheduling tool for job dispatch, a Word document for quotes, a Google Sheet for follow-ups, an invoicing tool, and a text-message thread with the foreman. Five places, no integration, every owner I have talked to is the integration layer.
The command center pattern is different. The lead comes in. The quote gets generated with the AI assist, the foreman sees the job on the board, the customer gets the confirmation text, the materials list goes to the supplier, the invoice fires when the foreman marks the job complete, and the follow-up sequence runs automatically until the customer pays or replies.
The owner is no longer the integration layer. The owner is the operator.
Electrician-only matters because the workflow patterns are specific. Panel upgrades have their own quoting logic. Service calls have their own price-per-hour structure. Permitting touches go to the local jurisdiction the customer is in. Generalist software treats those as configuration options. FieldCommand treats them as the default.
Comparing the costs: flat tiers vs. custom-quoted enterprise pricing
ServiceTitan pricing is custom-quoted and starts well above what a 5-truck shop can justify. The trial period is short and the contract terms favor the platform.
FieldCommand runs on a different model. Flat company-wide tiers, published on the pricing page. Core is $199/mo for 3 seats. Control is $399/mo for 10 seats. Command is $599/mo for 25 seats. No per-job surprises, no setup fees, no first-year discount that expires when you have built your workflows on the platform.
For a 5-truck shop, the difference between a custom-quoted enterprise platform and a flat $399 monthly bill compounds over 24 months into the cost of a service tech for a month. The savings are not the point. The point is the lack of pricing whiplash.
The final verdict for owner-operators
Three filters tell you which side of the line your shop sits on.
First, the service-line mix. If you run electrical only, FieldCommand fits. If you run HVAC and plumbing alongside electrical, ServiceTitan is built for that.
Second, the truck count. Under 25 trucks, FieldCommand is the right size. Above that, the conversation changes.
Third, the owner's role. If the owner is still doing dispatch from a phone in the truck and looking for a command center that runs the workflow rather than another CRM that stores contacts, FieldCommand was built for that exact owner.
Command Every Job. Chase Nothing.